Shipping Policy

We kindly request up to five business days to complete the comprehensive processing and thorough verification of your order. Once your purchase has been dispatched, a confirmation email will be sent to you, including a Canada Post tracking number to facilitate the monitoring of your shipment. Please be advised: Orders placed during weekends or on recognized public holidays will be processed on the following official business day.

Tracking Shipment

Upon the shipment of your order, you will receive an email notification containing your unique tracking number. Kindly allow up to 48 hours for the tracking details to be accurately updated in the system. Should your order not arrive within seven days following the receipt of your shipping confirmation email, we encourage you to contact us promptly at familyoverfameapp@gmail.com, providing your full name and order number. Our team will diligently investigate and resolve the matter to your satisfaction